But what was not bad luck – what is quite standard and regularly stated on their forums – is that they expect scenes to disappear until a restart. Of course it might be that I had phenomenal bad luck both with losing the work and with the customer service. When I told them I’d already done that multiple times they asked me to send them my save file so they could retrieve the lost work.Īfter two more weeks, I wrote to ask them if they could tell me what had happened, even if they just said they couldn’t retrieve the work. Customer support (after a week’s delay) told me to restart. But then one day I tried it and they didn’t. This had happened before and after some struggling with customer support I was told that I needed to restart and they would appear. Two of the three scenes just disappeared. The way I lost my work was by splitting a chapter into scenes. You have to search it chapter by chapter. Having neatly arranged your work into scenes within chapters, there is now no way to search the entire work. But at the same time, it has no global search function. You can link up locations, times and characters to scenes so the app knows exactly which characters are in which scene and when and where it takes place. But none of them stated clearly how much more professional, attractive and generally workable Scrivener is than Storymill, and I wish they had. Storymill has some features Scrivener lacks and vice versa. My basis is that I read a number of comparative reviews before settling on which app to use for writing my next novel, and all of them compared the features in the apps. So that isn’t my basis for writing this mini-review. I suppose there are few products with which someone hasn’t had a bad experience. I call this a prejudice because I have seen angry customer reviews of various things by people who have had a bad experience, and generally they aren’t helpful. I know why Storymill is so called, because it ground a sizable chunk of my current story to powder.
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